123b | Got Questions? We've Got Answers.

Account verification — also called KYC (Know Your Customer) — requires a valid Philippine government-issued ID. Accepted documents typically include a passport, SSS card, PhilHealth ID, UMID, driver's licence, or Voter's ID. You may also need to submit a photo showing you holding the ID alongside a handwritten note with the date and "123b" written on it. Completing verification early means there are no delays when you are ready to make your first withdrawal.

No. Each player is permitted to hold one account only at 123b. Creating multiple accounts is a violation of our Terms & Conditions and may result in all linked accounts being permanently closed, with any balance forfeited. If you have lost access to your existing account — whether due to a forgotten password, email change, or anything else — please contact our support team at [email protected] rather than creating a new registration.

You can update certain account details — such as your contact number, email address, and password — directly from your account dashboard after logging in. Changes to your registered name or date of birth typically require you to contact our support team, as these are tied to your KYC verification. When submitting a name or DOB correction, be prepared to provide supporting documentation. Reach us at [email protected] with the relevant details.

Account suspensions can happen for several reasons:

• Incomplete KYC — your identity verification has not been completed or documents were rejected.
• Suspected duplicate accounts — our system flagged your account as potentially linked to another registration.
• Self-exclusion activated — you or someone you authorised placed a self-exclusion request via the Responsible Gaming settings.
• Violation of Terms & Conditions — activity inconsistent with our usage policies was detected.

Contact support at [email protected] if you believe your account was suspended in error. Include your registered username and a brief description of the issue.

Log in to your 123b account, then navigate to the Deposit section from your account dashboard. Select your preferred payment method — GCash, Maya, online banking, or bank transfer — enter the PHP amount you wish to deposit, and follow the on-screen steps to complete the transaction. Always double-check the amount and reference details before confirming. Once processed, your balance should update promptly. If your deposit does not reflect within the expected timeframe, contact support at [email protected].

Processing times vary by payment method. GCash and Maya deposits are typically reflected quickly once the transaction is confirmed on your end. Online banking and bank transfers may take longer depending on your bank and the time of the transfer — weekends and public holidays can delay processing. If your deposit has not reflected after the expected window and you have a confirmed transaction receipt, contact our support team with your proof of transaction and we will investigate promptly.

Minimum deposit amounts can vary depending on the payment method selected. You will see the applicable minimum amount displayed clearly on the deposit screen before you confirm a transaction. These limits are designed to keep the deposit process accessible for Filipino players regardless of their session budget. If you have set a personal deposit limit through your Responsible Gaming settings, that limit will also apply — whichever value is lower will take precedence.

Withdrawals are processed to your verified PHP payment account. Before your first withdrawal, you must have completed KYC identity verification — this is a firm requirement and cannot be skipped. Once verified, log in and go to the withdrawal section of your account dashboard, select your withdrawal method, enter the PHP amount, and confirm. Withdrawal processing times depend on the method and your bank or e-wallet provider. All withdrawals are paid out in Philippine Pesos to the same account used for deposits where possible, as part of standard anti-fraud policy.

The Live Casino section features real dealers operating physical tables that are streamed to you in real time. You join a table, place your PHP bets before the betting window closes, and watch the outcome live. You can see the dealer clearly, follow the game as it happens, and use in-game chat to interact. It's the closest you get to a physical casino experience from your phone or laptop, whether you're in Manila, Cebu, or anywhere else in the country.

The Sports section covers a broad range of events that Filipino fans follow closely. This includes PBA basketball, NBA, UAAP volleyball, international football (Premier League, La Liga, Champions League), world boxing, and a growing selection of esports titles. You can place bets before a match starts or in-play while the action is live. All wagers are placed in PHP. Odds are updated in real time for in-play markets.

Yes. 123b is fully optimised for mobile browsers on Android and iOS devices. You do not need to download a separate app — simply open your preferred browser (Chrome, Safari, or any modern browser), go to 123b.bid, and log in. The platform adapts to your screen size automatically. Whether you're on your phone during a commute in Quezon City or relaxing at home in Davao, the full game library and account features are available from your mobile browser.

eBingo is an electronic version of traditional bingo — a format that has long been popular with Filipino players. You purchase virtual bingo cards in PHP, and numbers are drawn automatically at intervals. If the pattern on your card matches what has been drawn, you win. 123b hosts multiple eBingo sessions throughout the day, so there's almost always a game available. You can access eBingo from the Game Lobby after logging in to your account.

Visit the Promotions page for a current overview of offers available to 123b players. Some promotions are available to all registered members, while others may be targeted to specific VIP tiers or triggered by account activity. Always read the terms attached to each promotion before participating — this includes understanding any applicable wagering requirements or time conditions. We do not publish specific bonus percentages, amounts, or wagering requirements here as these may change; the Promotions page is the authoritative source.

Each promotion has its own set of terms, which includes which games or sections it applies to. Some offers are restricted to specific game types — for example, a promotion might apply to slots only, or to live casino tables, or to sports betting. Always review the individual promotion's terms before assuming a bonus applies to your preferred game category. If you're unsure whether a specific offer applies to a particular game, contact support at [email protected] before wagering your promotional credit.

Log in to your 123b account and navigate to the Responsible Gaming section in your account settings. From there, select Deposit Limits, choose your preferred period (daily, weekly, or monthly), and enter your PHP cap. The limit takes effect immediately for reductions — if you want to increase an existing limit, a cooling period will apply before the change becomes active. This delay is intentional, to prevent impulsive increases during a gaming session. We recommend setting a limit that genuinely reflects your budget before you start playing.

Self-exclusion is a formal tool that locks you out of your 123b account for a chosen period — typically ranging from several months to permanent exclusion. Once activated, you will not be able to log in, make deposits, or access any games until the exclusion period ends. This is an intentional friction to help players who feel their gaming is becoming a problem. Self-exclusion cannot be reversed before the period expires, regardless of request. To activate self-exclusion, go to your account settings under Responsible Gaming, or contact support at [email protected] for immediate assistance.

If you feel that gaming is affecting your finances, relationships, or mental wellbeing, the most important thing is to take that feeling seriously. Here are some steps you can take right now:

• Activate a cool-off period or self-exclusion from your account settings immediately
• Set a strict deposit limit to prevent further spending
• Reach out to our support team at [email protected] — we can help you activate restrictions on your account
• Visit our Responsible Gaming page for more guidance and resources

Remember: gaming should always be a form of entertainment, not a source of income. 123b is strictly for players aged 21 and above. No gaming outcome is guaranteed.

OTP stands for One-Time Password. When you log in with your username and password, the system can send a unique, time-limited code via SMS to your registered Philippine mobile number. You enter that code to complete the login process. This means that even if someone has your password, they cannot access your account without also having physical access to your registered phone number. OTP codes expire within a short window — if you do not enter the code in time, you will need to request a new one. Make sure your registered mobile number is current and active.

You can reach the 123b support team by email at [email protected]. When contacting support, include your registered username or email address and a clear description of the issue — for account-related queries, include your registered Philippine mobile number (last 4 digits) to help us locate your account faster. Our team handles questions about account access, deposit issues, withdrawal queries, KYC verification, and responsible gaming tools. We aim to respond to all queries as promptly as possible.

If you notice any login activity or transactions on your account that you did not authorise, act immediately:

• Change your password right away from your account settings
• Contact support at [email protected] to report the suspicious activity and request a security review
• If you cannot access your account, email support immediately with your username and registered mobile number so we can secure it for you
• Do not log in on any public or shared devices until the issue is resolved

We take account security seriously. If unauthorised access is confirmed, our team will investigate and take the necessary steps to protect your account and any remaining balance.